What is a Community Manager?
The Community Manager is responsible for managing the online community around a brand, developing the strategies already duly planned by the Social Media Manager. This professional is the one who has control over consumers, seeking to maintain stable relationships. He speaks with them, discovers their interests, answers their questions and transmits all this information to the marketing department.
The main functions of a Community Manager are:
Content creator
Write blog posts and create social media posts, using tools that help with planning, such as Hootsuite.
Find, curate and publish interesting content for the community.
Build and manage different social media platforms, establishing a community with strong and lasting relationships.
Monitor trends on social media to keep them up to date.
Feedback generator
This is the person who faces the community and takes into account the opinions of users to improve strategies.
Respond to user comments to generate conversation by monitoring those conversations across all platforms.
Recognize and strengthen relationships with brand influencers.
Analyze the results through analytical tools to prepare reports that will be analyzed by other lebanon telegram data departments, especially by the Social Media Manager.
Skills that every Community Manager should have:
Knows how to use image and video editing tools.
He has a perfect command of written and oral communication.
He knows HTML language, SEO and website management.