ISO Certifications

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Many of the projects we undertake feature multiple documents or elements. It is crucial that the vocabulary and terminology used are consistent throughout. We utilise CAT tools to guarantee uniformity. This saves time at the quality assurance stages of the process as there will be no inconsistencies to address.

Our project managers will always assign tasks to the most suitable professional translators and china mobile database then oversee everything they do.


We boast a clearly defined quality control process. This demands that project managers:

Carefully assess source material to confirm that it is of a suitable quality for our linguists to work on.

Ensure that it is possible to meet required deadlines.

Prepare projects on the necessary applications.

Only assign elements of work to linguists who specialise in the projects’ domains.

Share all relevant information, instructions and reference files with the chosen linguists.

Liaise with clients and drive timely delivery of projects.

Ensure that linguists conduct quality assurance (QA) which may involve backtranslation when handling content that features puns, idioms, slogans and product names as these require careful attention.

Perform final QA using MemoQ or Xbench and supervise the provision of any amendments required.


Our quality control process is designed to prevent errors, inconsistencies and misunderstandings. All of which will impact quality while also potentially causing delays to delivery.



No service provider is ever going to claim that they offer a bad service or that they routinely fail to meet deadlines. But when we say that we deliver superior quality work and on time, how do you know that our claims are true?

The International Organization for Standardization (ISO) is an independent entity that evolves standards for businesses to ensure the quality, safety, and efficiency of their products, services, and systems.

ISO Certifications

Word Connection has achieved ISO 9001 and ISO 17100 certification.

ISO 9001 is a standard relevant to all types of business. To achieve certification, an organisation must demonstrate that it can exceed its clients’ requirements and that it applies an appropriate quality management system. The business concerned must also show that it has developed processes to drive continual improvement. The workforce of the organisation must be provided with measurable objectives. All internal processes should lead to enhanced levels of efficiency.