Frequently Asked Questions: FAQs

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FAQ pages, or “frequently asked questions” for short, explain topics that don’t require too much depth or technical support. They cover topics that can be explained in 1 or 2 paragraphs.

To give you an example of how helpful FAQs are, we need to look armenia phone number list no further than Transferwise. They started out as a money transfer service and then expanded to offer a borderless online bank account for their customers.

Since the concept of a multi - currency account is quite new, they decided to create an extensive FAQ section. And guess what? It worked wonders for them.

This way, your support staff didn't have to answer the same questions over and over again. Instead, they could redirect queries to their respective FAQ page.


Most of the time, problems cannot be solved through FAQs due to their brevity and conciseness. That's where how-to guides and tutorials come in.

How-to guides are generally short overviews that explain a single step or action in detail. Essentially, they help new users get familiar with the basic processes of your software;