It’s time to have a chat with your team about conversational AI

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Plus, this may prove to be a preference for the next generation of shoppers. In a Tidio study, 60% of Gen Z respondents found chatting with customer service representatives to be stressful.

We’ve entered the era where “ask a robot” is becoming more of a norm. As conversational AI technology becomes more mainstream—and more advanced—bringing it into your team’s workflow will become a crucial way to keep your organization ahead of the competition.

The day where an AI assistant is the norm isn’t sci-fi or algeria phone number data speculation—it’s already here. To keep exploring the potential impact AI tools can have on your teams’ workflows, check out our data on the future of AI in marketing.

What is the difference between chatbot and conversational AI?

Chatbots are often rule-based, and follow preset question-and-answer pathways. They still answer FAQs effectively, but are limited to their predetermined question prompts and answers. Conversational AI agents and virtual assistants have the ability to understand human language, learn from new words and interactions and produce human-like speech.


Social media is much bigger than marketing and branding alone. To truly harness the power of social, it must be used org-wide. Developing the social media maturity of other teams can expand the impact of social media on your business—extending the reach of content, helping other teams uncover valuable business intelligence and maximizing content creation for bandwidth.