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To centralize all analyzes and comments online, facilitating their interpretation and analysis, voice of the customer tools such as crm can be used. Customer relationship managers can collecthese interactions and record them in an easily accessible database for later strategic evaluation. Emailthis experienced remote communication tool, the firsto be massively used in the digital world, is also the key to everything related to the concepof voice of the customer.

This channel allows valuable interactions and feedback, which feed business south africa whatsapp data processes with information of interesand give the user a voice and vote to demand improvements and solutions. Examples of companies thalistened well to the voice of the customermany companies, in all corners of the world, understood the importance of listening to the voice of the customer and the benefits ibrings.

See which are some of these organizations thaknew how to apply and follow the concepof voice of the customer. Plainviewthis company, also in the saas bb market, is a modern organization, which is based on a classic strategy of listening to the voice of the customer: focus groups. Plainview often organizes meetings thaicalls “internal circles”, in which its users express and commenon its strategic planning software and, in general, on the company's service.