Make way for widgets

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Content
More applications from the online consultant form
I agree with the terms
Always at the right address
Processing online chats with distribution into groups
Processing callbacks directed to a specific group
Processing applications by grouping
Report on appeals
The new release of CoMagic is dedicated to widgets (banners), of which there are several in the service: consultant, lead generator, sitephone.

More applications from the online consultant form
"Online Consultant" offers visitors additional communication options:

online chat
call back
letter with a question in the application form
The application is especially convenient to use if there is a specific question, and the answer can be received a little later. But not always visitors want to leave their data in the fields with an asterisk.

Now mandatory fields can be edited. For example, only the phone number field can be left mandatory.

You can set up the application format from the online consultant widget using the following path:



Services - consultant - settings - general - application field settings

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I agree with the terms
It is prohibited to use contact information without the consent of its owner. That is why all widgets now have the ability to add a link to a personal agreement with any URL.

The link is placed on all widgets where the user must leave contact information. By sending the form, the site visitor automatically agrees to the terms of their provision.

To add a link to all widgets, go to: settings - sites - general site settings - link on widgets - on.



Always at the right address
Another update is a new drop-down field on widgets for the client to select the department to contact (any assigned group of employees). This way the question will immediately go to the relevant specialist.

The user can select a department when starting an online chat, sending a request (via a consultant or lead generator) or ordering a call back (this can be done using all services: sitephone, lead generator or consultant).

The service administrator is provided with a step-by-step setup:

1. Form a group of employees

Settings - employees - groups - add group

You can assign any name to a group. Group names can correspond to department names, projects, or store addresses. Group names will be displayed in a drop-down list on the widget.

You can add any number of employees to a group.

2. Set up request processing in the settings of the corresponding service

Services - consultant - settings - general - distribution of requests by employee groups
Services - consultant - settings - callback - process call according to group on widget
Services - consultant - chat processing rules - chat distribution settings - by employee group
Services - Lead Generator - Edit Lead Generation Script - Call Processing - Process Call According to Widget Group
Services - lead generator - edit lead generation script - distribution of applications by employee groups
Services - sitephone - settings - call processing - process call according to group on widget
The group name fields in the settings can be moved to set the order in which the groups are displayed in the drop-down list.

For the site user, the update will look much simpler: another field with a drop-down list will be added to the widget.

Processing online chats with distribution into groups


A chat intended for a specific group of employees becomes unavailable for processing by others. When attempting to process such a chat, the operator will see a warning notification.

Processing callbacks directed to a specific group
An additional method of call processing has been added, which is available to all users regardless of the connected components.