Turning a prospect or opportunity into a customer is a challenging task. But what’s even more difficult is retaining a customer over the long term. Imagine your customer has become a part of your business but needs to learn how to use your product or service.
To make it clear, let me give you an example.
Let’s say you have a gaming app company. One of your key clients is having trouble downloading a gaming app on their laptop. Despite contacting your support team via email and phone, they get no response and become frustrated.
So what steps could you have taken to avoid this situation? You could have provided a 360-degree view of your business immediately after closing the deal.
Yes, you heard that right. It is essential to inform your europe cell phone number list customers about your business through customer referrals.
What is customer referral?
Customer onboarding is the process of educating new customers on how to use a product. It requires a series of actions taken by organizations and educating them about your business so that they can take full advantage of its potential.
The goal of onboarding customers is to make them understand the benefits of using your product, educate them about the features, give a demo on how to use the product, etc.
Poor customer referrals can lead to customer churn, which affects the organization's goals, revenue, poor reputation in the market, etc. Customer churn occurs when a customer
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