Incoming Calls When They Perceive Less Traffic In Customer Service Requests So They Can Be . Available To Develop Outgoing Campaigns What It Is About Is That The Company Has The . Way To Dynamically Adjust And Balance The Work Volume Of Its Telemarketing Agents Thus Managing . To Prioritize The Ideal Modality At All Times Which Will Translate Into Greater Capacity To . Attend To Peak Hoursadvantages Of Call Blending For A Call Center Using Software To Carry . Will Provide These Benefits Unifying Incoming And Outgoing .
Calls In A Single Platform In Order To Coordinate advertising data A Large Work Group Each Agent . Having The Same Management Program Will Make Tasks Much Easier In This Way Call Queues . Can Be Created And Managed And Each Operator Will See What Task Each Of Their . Colleagues Is Performing At Any Given Time Automatic Routing Of Calls With This We Ensure . That The Right Agent Answers Each Call If At A Specific Time Of The Day . One Of Them Is Focused On Outbound The Incoming Call Will Be Diverted And Will .
Reach One Of Their Colleagues Who Is Doing Inbound At That Same Moment Agents Will . Be More Productive Employees Will Be Able To Make The Best Decisions Thanks To The . Help Of Artificial Intelligence Ai Because The System Will Be In Charge Of Proposing The . Best Option At All Times This Will Translate Into A Better Use Of Time And . An Increase In The Number Of Calls Madeanswered Adequate Customer Service Experience Is A Key . Factor That Defines The Customer Service Of Companies Reducing Waiting Times And Abandonment Rates As .